Shipping

Why is there no record of my tracking number with the regular delivery?

All of the orders come with a tracking number for each package (if there is more than one) so that you can follow it up once the order reaches your country. However, in some rare cases, it may take a couple of days for the tracking information to become available. If you face any difficulties tracking your parcel, feel free to contact our support team at any time.

What should I do if I still haven't received my order?

There is of course a risk of orders getting lost in the international mail system, but the chance of it is very low (below 1%). We are proud to offer you a guaranteed delivery - in the improbable event that your order doesn't reach you, we will re-ship it or we will give you a refund, provided that you supplied correct delivery details when making an order. This will happen if your order still hasn't reached you after 30 days since it has been sent from our side. If there are still any delivery-related questions you want to ask, which aren’t answered on our site, please feel free to get in touch with us.

What should I do if my order is partially missing?

The most probable cause of you missing some of the ordered pills is that those were shipped to you in a separate package and are to arrive within the next couple of days. If that isn’t the case, please do let us know so that we could investigate the issue and re-send you the missing medicines if applicable.

What should I do if my order is delayed by customs?

Should it happen so that your order is held up at customs, causing you not to receive it, please do let us know so that we could investigate the issue and solve it as soon as possible.

How are the orders sent?

We highly value your trust and understand your confidentiality and anonymity concerns when placing an online order, that is why we will always send you the products in discreet packages, the outside of which doesn't contain any information about the package contents.

Do you provide worldwide shipping?

We ship to most countries worldwide. When you check out your order and provide your address to us, you will see the full list of countries eligible for shipping.